Support
Getting help
Most questions are answered in the docs. When they aren't, write to us: one address reaches a person, whatever the question is about.
Start with the docs
The documentation covers installing the plugin, connecting your store, what uses tokens, and what is sent where. Troubleshooting covers the things that go wrong most: an image turned down, a render that failed, a video that hasn't arrived, a connection that didn't finish, and tokens running short.
Write to us
[email protected]. It helps to say:
- your store's address, so we can find the account;
- what you did, what happened, and what you expected instead;
- the product or the video it happened on, if it was one in particular.
Never send us a password. We will never ask for one.
Your account and tokens
This site holds no account of yours. Signing in, your tokens, your spending log and buying more all live on connect.try-on.co, and your shop's admin shows the same balance and log. Pricing explains what uses tokens.
A security problem
Write to the same address and say it is about security, and we will treat it that way. If you are the sort of person who looks for it, it is at /.well-known/security.txt.
Something you can't use
Tell us, and we will fix it. What we build to, and how it is checked, is in the accessibility statement. If you need something on this site in another form, ask and we will get it to you.
Something made with Try-On that shouldn't be
Write to us with where you saw it. What may and may not be made is in the content policy, and a picture of someone who never agreed to it is the report we most want to receive.